Critical Incident Stress Management

Offered within a 30 mile radius of Nottingham

A professional service that responds to psychological trauma at work.   

What is a critical incident?

Any event that is significant enough to have the potential to create extreme human distress and which interferes with our usual coping mechanisms. It may also be a series of events that may cause deep emotional distress, psychological impairment or a disturbance in our usual functioning. Critical incidents always create a crisis reaction which if left, can result in continuing and unresolved trauma and may result in PTSD.

Some examples of critical incidents are;

  • serious injury or death in the line of duty
  • suicide or sudden death of a colleague
  • prolonged incidents leading to loss of life
  • natural or man-made disaster
  • any incident where there are many casualties
  • a personally threatening situation
  • significant events involving children
  • events where there is excessive media interest

Help following a critical incident

Following a significant event as described above, it is ALWAYS beneficial to offer support from personnel trained in crisis management. mHarp is here to help wherever we can. Critical incident stress, as described by the International Critical Incident Stress Foundation is “an acute state of heightened cognitive, physical, emotional and behavioural arousal that results from an exposure to a critical incident or to an overwhelming demand or circumstance”

Critical Incident Response

Our response to your request for support following a critical incident, will be a service delivered by Counsellors specifically trained in the model as recognised by the International Critical Incident Stress Foundation (icisf). Critical Incident Stress Management (CISM) approach to trauma in the workplace offers; surveillance, assessment and triage listening skills, individual crisis intervention, strategic assessment and planning, informational group processes, personal and community resilience/recovery interactive group processes.

Useful facts about mHarp professionals

mHarp Counsellors are professionally trained and registered with the UKCP or BACP. They have worked for many years as Psychotherapists and Counsellors before deciding to take on this specialist trauma work and respond to critical incidents in the workplace.  During crisis intervention, we will provide a prompt response and offer a calm, safe holding space that helps to normalise the experience to those impacted by the trauma. This will then allow those affected to start to recover from their distress.

Crisis intervention explained

It is a temporary, active and supportive entry into the life of a situation or individual of a group during a period of extreme distress. The goals of crisis intervention are;

  • to reduce emotional tension
  • stabilise person(s)
  • mobilise personal resources
  • reduce the impact of the traumatic event
  • normalize reactions and facilitate normal recovery processes
  • enhance team cohesion and performance in homogeneous groups
  • restore individuals to adapting functions
  • identify individuals who may need professional assistance and refer to professional services if necessary

Lack of psychological support after a workplace trauma can lead to many things happening to a person such as; symptoms of anxiety, irritability, anger, aggression, rage, feeling out of control, as if you are going mad, extreme anxiety about oneself or loved ones, exaggerated startle response and hyper-vigilance, feelings of panic, panic attacks, thoughts of “what if? why me? I should have …”, pictures intruding into your mind along with strong emotions, dreams, nightmares, flashbacks.